Why did my Bill Pay transaction fail? 🤔

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Find out what went wrong.

Sometimes transactions to or from a bank or credit union can fail. Here are a few reasons why transactions can fail:

  1. Insufficient Funds: There are insufficient funds in the sending bank or credit union account to complete the transaction.
  2. Frozen Account: A bank or credit union account has been frozen.
  3. Other Reasons: A bank or credit union rejects the transaction for some other reason.

If a transaction fails, please contact your bank or credit union to check on the status of your account. Then either re-initiate the transaction or ask your financial institution why the transaction may not be processed.

If you would like to speak with someone on the ScaleFactor team, please reach out to us by submitting a support request

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