Why am I being asked for more documentation?

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Find out why our bill pay setup needs more information.

If we ask for a Photo ID, additional information is needed to verify your identity. Please upload one of the following forms of identification:

  1. An unexpired, current, state-issued driver’s license or identification card, OR
  2. An unexpired, current U.S. passport

If we ask for a bank statement, additional information is needed to verify that you are an authorized signer on your connected bank or credit union account. Please upload a copy of a recent statement.

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