How do I submit an in-app support request?


Request help from anywhere in your ScaleFactor app.

If you need assistance or to make a request while you're in your ScaleFactor web app, there are two convenient ways to get in touch with us right from the page you're on:



Have a question about a specific task in your Home feed? Select the ? Help icon in the upper-right corner of the card:


Have a general question or request for support? Click on the ? Help icon located in the lower-right corner of any page on the web app:


You will be prompted to provide a little more information so the ScaleFactor team can quickly assist you:


Once you submit a request, you can find it in your Home feed. Expect a ScaleFactor team member to reply within one business day. You can submit a follow up question or mark the task as Resolved



Have an urgent request? Give ScaleFactor a call.

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