Forgot password

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If you've forgotten your password, ScaleFactor can help by sending you a link to reset it. 

Navigate to the ScaleFactor Sign In screen at https://app.scalefactor.com/login

Select the Forgot Password link:

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Enter the email address associated with your ScaleFactor account and select Send Reset Email:

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You will immediately receive an email from noreply@scalefactor.com with the subject line Reset your ScaleFactor Password. Select the Reset Your Password button in the header of the email, which will bring you to the Reset Password screen. 

Enter a new password in the Password field.

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Passwords must: 

  • Be 8 characters or longer
  • Contain a lowercase letter 
  • Contain an uppercase letter
  • Contain a number
  • Contain a symbol

Enter the new password again in the Password Confirmation field to confirm it.

Click the Next button.

 

You will receive confirmation that your password was updated.  Select Continue to Login and log in to ScaleFactor using your email address and new password.

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