Check the Status of Your ScaleFactor Bill Pay Vendor

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Determine if your vendor has completed set up of their receivables account.

Once you have invited a vendor to set up a receivables account, the vendor page will display a status update with information on when the request was sent and the email it was sent to, such as Invite Pending

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To see more information about the status of the vendor, select the gear icon in the upper right corner of the vendor page and select 

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This will open the vendor invitation page for the selected vendor.  

  • Sent On = timestamp for the date the invitation was emailed to the vendor
  • Sent To Email = the email address the invitation was sent to
  • Link = if you would like to send a link directly to your vendor representative, click the link symbol to the left of the hyperlink to copy it to your clipboard
  • Actions = you may Resend or Delete the invitation to this vendor representative by clicking on the corresponding button 

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The circle to the left of this information will turn green when a vendor has completed ScaleFactor Bill Pay setup and is ready to accept payments.

You many also invite additional vendor representatives to set up a ScaleFactor Bill Pay Receivables account but entering their email address in the "Vendor Authorized Representative Email" field and selecting the Send Request button. 

 

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